SHIPPING & PICKUPS
MARYLAND | DC | VIRGINIA | DELAWARE | NEW JERSEY | PENNSYLVANIA | $20 *FREE AT $200!*
ALL REMAINING CONTINENTAL STATES | $40 *FREE AT $250!*
$50 Minimum to Ship - Does not include shipping cost. We will automatically hold your box until you reach the $50 minimum.
We ship out on Tuesdays and Wednesdays - If you have a preference please let us know in the note section when checking out. If you do not note a preference, we will choose your shipping date.
Once your box has shipped, we will send your tracking number to the email you provided us. Tracking emails usually get sent between 7-8:30 pm est. We drop boxes off as late as possible to minimize time in transit.
**We reserve the right to hold on shipping due to weather/temperature, etc.. If we feel your box will not ship well we will contact you to reschedule your shipping date.**
HOLDING ORDERS - We want you to get the most out of your shipping, so we offer the option of holding off on shipping for you to combine multiple orders into one box. Please note, there is a $50 minimum (not including shipping cost) to ship.
We will hold boxes for up to 3 weeks. All purchases made within the 3 weeks will be shipped together in one box. Please indicate in the notes at checkout if you would like us to hold your order.
We have a standard "Alive Arrive" Guarantee: DOA photos within 2 hours of delivery, with item(s) still in sealed bag(s). In the event of a DOA, a replacement item (if available) or store credit will be issued.
NO CASH REFUNDS. Buyer pays replacement shipping.
If you live nearby, we have a PICKUP option available.
Pickups are by appointment only - Please contact us here to schedule a pickup.Pickup Availability:
Monday | Tuesday | Thursday | Friday | Saturday
2:00pm - 10:00pm
Please make sure we are aware of your pickup. We ask that you send us a message when you are on your way or when you arrive. We are a home based business and have a loud, large, adventurous pup - we would just like to be able to greet you before he does!
If you have any questions or are having technical issues with the site, please message us directly here.